Seller Policy
Welcome to Duqhan, an Islamic multi-vendor marketplace that connects buyers and sellers from around the world. We're thrilled to have you here and hope that you'll find what you're looking for. Before you dive into selling items on Duqhan, we want to make sure that you understand our policies and limitations as a marketplace. By using our services, you agree to these policies and the other terms outlined in our Terms of Use.
Selling Basics:
1. What can be sold on Duqhan
Duqhan is an Islamic marketplace for various products and services related to Islamic culture and beliefs. As a seller, you can list items that align with Islamic values and beliefs, including Islamic clothing, accessories, books, home decor, and more. However, it is essential to ensure that all products listed on Duqhan align with Islamic teachings and values.
2. What can't be sold on Duqhan
Any products or services that violate Islamic principles or are considered haram are not allowed on Duqhan. This includes items like tobacco, alcohol, drugs, and any products that promote violence or hate speech.
3. Managing your Duqhan shop
As a seller, it is essential to maintain a high-quality shop on Duqhan. You should ensure that all items listed are accurately described and priced, and fulfill all orders promptly. You are responsible for managing your shop and keeping it updated with the latest products and services.
4. Seller Standards
As a seller, you are expected to adhere to Duqhan's seller standards. These standards include providing excellent customer service, shipping items on time, providing accurate item descriptions, and maintaining a high level of professionalism in all your interactions.
5. Selling Fees
Duqhan does not charge a fee for listing products or commission charged.
6. Cancellations
In case of order cancellations, you should communicate with the buyer in a professional manner and ensure that all refunds are processed promptly.
Being a Member of the Duqhan Community:
1. Creating and Uploading Content
As a seller on Duqhan, you are responsible for creating and uploading accurate and high-quality content for your products and services. You should ensure that your content aligns with Islamic values and beliefs and accurately represents your products.
2. Privacy and Protecting Personal Information
As a member of the Duqhan community, you must respect other members' privacy and protect their personal information. You should never share sensitive information or use other members' information without their permission.
3. Communication Standards
As a seller, you should maintain professional communication with your buyers through the Duqhan messaging system. You should respond to messages promptly and be courteous and respectful in your interactions.
4. Forums
Duqhan has a forum section where you can communicate with other members of the community. You should adhere to Duqhan's community standards and ensure that all your interactions are respectful and professional.
Feedback, Cases, and Your Success
1. Reviews
Duqhan values the feedback and reviews left by buyers for sellers. As a seller, you should strive to provide excellent customer service and ensure that all reviews reflect the high standards of your shop.
2. Your Seller Account and Duqhan's Terms
As a seller on Duqhan, you are expected to adhere to Duqhan's terms and conditions. Failure to comply with these terms can result in account suspension or termination.
3. Duqhan's Purchase Protection Programme for Sellers
Duqhan has a purchase protection program in place to protect sellers from fraudulent buyers or transactions. You should familiarize yourself with the program's terms and conditions and use it if necessary.