Delivery & Return
Free delivery available on 1000s of products.
Delivery Time
We prioritize getting your orders to you as swiftly as possible. Our delivery timeframe depends on several factors, including the type of product ordered, its availability, and your location.
| REGION | DELIVERY ESTIMATE |
|---|---|
| UNITED STATES | 7 – 25 days |
| CANADA | 7 – 25 days |
| UK | 9 – 25 days |
| EUROPE | 9 – 25 days |
| OCEANIA | 9 – 25 days |
| SOUTH-EAST ASIA | 9 – 21 days |
| ALL OTHER COUNTRIES | 10 – 29 days |
Once your order is dispatched, we'll send you an email notification. Following that, you'll receive another email containing your shipment tracking number once the system updates with tracking information. You can monitor your order's status here using your order number. Typically, our order processing time ranges from 1 to 5 days. If you haven't received your order within 8 weeks, you're eligible for a full refund or a reshipment.
FAQs
After dispatching your order, you'll receive an email confirmation. Once the system updates with tracking information, a subsequent email will provide you with your shipment tracking number. To monitor your order's status, click here and enter your order number (excluding the hashtag).
We generally process orders within 1 to 5 days. However, be aware that shipping activity might take an additional 2 to 7 days to reflect updates after processing.
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Should you be dissatisfied with your purchase, you have the option to request a return or exchange within 14 days from the date you received your items. Any return requests beyond this timeframe may not be honoured.
To start the return process, please reach out to us by emailing help@duqhan.com.
Keep in mind, for a return to be accepted, items must be in their pristine condition, unused, and housed in their original packaging.
THE FOLLOWING PRODUCTS ARE EXEMPT FROM RETURN:
- Items on sale
- Customized pieces, including personalised jewellery
- Personal items with a hygiene seal that has been broken.
Before placing an order, we advise you to verify if an item can be returned to prevent any potential disappointment.