How to Return or Exchange an Item

At Duqhan, we want our customers to be completely satisfied with their purchases. If you need to return or exchange an item, we are here to help. Our return and exchange process is designed to be simple and straightforward.

How to Return or Exchange an Item:

1. Check the return policy: Each seller on Duqhan has their own return policy, so be sure to review the policy for the item you wish to return or exchange. You can find this information on the product page or in your order confirmation email.
2. Contact the seller: If the item is eligible for a return or exchange, contact the seller to initiate the process. You can do this by clicking the “Contact Seller” button on the product page or in your order confirmation email. Be sure to include your order number and a brief explanation of why you wish to return or exchange the item.
3. Follow the seller’s instructions: The seller will provide you with instructions on how to return or exchange the item. These instructions may include the address to which you should send the item, the method of shipping, and any other relevant information.
4. Return the item: Once you have received the seller’s instructions, follow them carefully to return the item. Be sure to package the item securely and use a shipping method that provides tracking and delivery confirmation.
5. Wait for the refund or exchange: After the seller receives the returned item and verifies that it is in its original condition, they will issue a refund or exchange the item as per your request. The time it takes to process the refund or exchange may vary depending on the seller’s policies and the payment method used.