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How to Send Messages to Buyers
If you have a question about a product or need help with your order, contacting the seller’s shop is the best way to get the information you need.
Here’s how you can do it:
- Go to the product page of the item you’re interested in purchasing.
- There will be an option to select ‘Product Inquiry’
- You can enter the message regarding the product.
- Once you’ve filled out your message, click “Send” to submit your message to the seller.
How to reply to a message
- When you are on the customer dashboard, click on ‘Messages‘ on the left pane and here you can view all the messages with the seller.
- Type your response in the text box.
- Select Send.
The seller will receive your message and should respond to you as soon as possible. If you don’t hear back from them within a few days, you can contact Duqhan’s customer support team for assistance.
Remember, when contacting a seller’s shop, be respectful and provide as much detail as possible to help them address your question or concern.